Shipping
Two clocks, zero surprises ✈️
Here's exactly when your sanity savers land on your doorstep.
Quick heads-up before we get into it: there are two clocks ticking, not one.
Processing is how long we take to pack your order and hand it to the courier. Shipping is how long the courier takes to get it from us to your door. Your total wait is the two added together — so it pays to know the difference. The shipping time is what you'll see when you're selecting your shipping type at checkout; it does not include processing time.
⏱️ Processing times
Standard
Packed and out the door in 1-3 business days. Easy!
Priority Express
$50 AUD - Domestic (AU) / $75 AUD International
Jumps the packing queue. Order before 10am AEDT and it's packed, dispatched SAME business day and sent by Express Post.
(Order after 10am AEDT without selecting Priority Processing & Express Shipping and your order will be packed within 1-3 business days).
🚚 Shipping time
Once it's left us, here's roughly how long the courier takes. These are the courier's estimates, not promises — we can't guarantee delivery by an exact date. If you have any issues or questions about your package's location, check the tracking and contact the courier direct as once it leaves our warehouse, we have no control of it.
| Method | Australia |
|---|---|
| Standard | 4–7 business days |
| Express | 1–3 business days |
| Priority Processing & Express Shipping | 1–2 business days |
Out in the sticks? WA, NT and Far North QLD will take a few extra business days on top — worth padding your timeline if you're somewhere remote.
🛡️ Shipping Protection (optional)
Add Shipping Protection to your cart at checkout and we've got your back if something goes wrong on the way to you.
$4.50 AUD — Australia & New Zealand orders
$25 — all other destinations
It covers:
- Lost in transit — the carrier accepts your parcel, but it never arrives, or tracking stalls and the carrier confirms it lost (after 14 days). We need to see the email confirmation from the carrier that the package has been declared as "lost".
- Damaged in transit — it turns up broken, crushed or damaged from handling. We need clear photos of the damaged product itself — a photo of a dented or torn box on its own isn't enough.
If either happens and you added Shipping Protection, we'll send a free replacement once your claim's approved. Easy.
What it doesn't cover: packages that go missing after the courier has marked them delivered, including theft from your doorstep. If that's a worry, select No ATL at checkout so the courier needs a signature instead of leaving it unattended — see Authority to Leave info below.
🔥 Need it yesterday? Read this bit
This trips people up: if you've got a flight coming up and you need it ASAP, the fastest option is Priority Processing & Express Shipping. Your order goes straight to the front of the queue and is sent by the fastest courier for your address.
🏝️ We're on Gold Coast time
We pack and ship from the Gold Coast, so we run on Queensland time (AEST) and the Gold Coast's public holidays. Weekends and public holidays aren't business days — so if your order lands on or around one, add it to your timeline. Because we're on the Coast, we close for Gold Coast Show Day, not Brisbane's Ekka.
| Public holiday | Date |
|---|---|
| 🎅 Christmas Day | Fri 25 Dec 2026 |
| 🎁 Boxing Day | Sat 26 Dec 2026 |
| 🎁 Boxing Day holiday | Mon 28 Dec 2026 |
| 🎆 New Year's Day | Fri 1 Jan 2027 |
| 🦘 Australia Day | Tue 26 Jan 2027 |
| 🐟 Good Friday | Fri 26 Mar 2027 |
| 🐣 Easter Saturday | Sat 27 Mar 2027 |
| 🐰 Easter Sunday | Sun 28 Mar 2027 |
| 🍫 Easter Monday | Mon 29 Mar 2027 |
| 🎖️ Anzac Day holiday | Mon 26 Apr 2027 |
| 🛠️ Labour Day | Mon 3 May 2027 |
| 🎡 Gold Coast Show Day | Fri 27 Aug 2027 |
| 👑 King's Birthday | Mon 4 Oct 2027 |
| 🎅 Christmas Day | Sat 25 Dec 2027 |
| 🎁 Boxing Day | Sun 26 Dec 2027 |
| 🎅 Christmas Day holiday | Mon 27 Dec 2027 |
| 🎁 Boxing Day holiday | Tue 28 Dec 2027 |
| 🎆 New Year's Day | Sat 1 Jan 2028 |
| 🎆 New Year's Day holiday | Mon 3 Jan 2028 |
| 🦘 Australia Day | Wed 26 Jan 2028 |
| 🐟 Good Friday | Fri 14 Apr 2028 |
| 🐣 Easter Saturday | Sat 15 Apr 2028 |
| 🐰 Easter Sunday | Sun 16 Apr 2028 |
| 🍫 Easter Monday | Mon 17 Apr 2028 |
| 🎖️ Anzac Day | Tue 25 Apr 2028 |
| 🛠️ Labour Day | Mon 1 May 2028 |
| 👑 King's Birthday | Mon 2 Oct 2028 |
| 🎅 Christmas Day | Mon 25 Dec 2028 |
| 🎁 Boxing Day | Tue 26 Dec 2028 |
| 🎆 New Year's Day | Mon 1 Jan 2029 |
| 🦘 Australia Day | Fri 26 Jan 2029 |
| 🐟 Good Friday | Fri 30 Mar 2029 |
| 🐣 Easter Saturday | Sat 31 Mar 2029 |
| 🐰 Easter Sunday | Sun 1 Apr 2029 |
| 🍫 Easter Monday | Mon 2 Apr 2029 |
| 🎖️ Anzac Day | Wed 25 Apr 2029 |
| 🛠️ Labour Day | Mon 7 May 2029 |
| 👑 King's Birthday | Mon 1 Oct 2029 |
| 🎅 Christmas Day | Tue 25 Dec 2029 |
| 🎁 Boxing Day | Wed 26 Dec 2029 |
🌎 International
International shipping is now available, here's what to expect (at checkout you will see all options and estimated shipping times and prices):
| Method | International |
|---|---|
| Standard | 8–15 business days |
| Express | 4–10 business days |
| Priority Processing & Express Shipping | 3–7 business days |
If you reject the parcel because of the taxes and duties due and it's sent back to us, you will not receive a full refund. We've already paid to have your order packed, paid to ship it internationally, then paid for its return to our warehouse, and then the warehouse charges us a return and restocking fee.
To avoid this, please ensure that you are fully informed and ready to pay the duties and taxes for your shipping address when your order arrives to your destination country.
📝 The practical stuff
If no one's available to sign and it goes to a pickup location, keep an eye on your tracking: missing the collection window means it's returned to us. We're then charged to have it shipped back to us, charged a return fee by our warehouse, and need to pay the shipping fee again to resend it — so a reshipping fee applies before we send it out again via Standard Shipping: $50 AUD for Australia & New Zealand orders, or $150 AUD for all other destinations. We don't offer refunds if your product isn't received in time for travel. If you'd rather not have it reshipped, we'll offer you store credit, (not a refund) for the value of your order excluding shipping fees and minus $35 AUD to cover our costs.
Tracking: you'll get a tracking number by email once your order leaves our warehouse.
Changing your order: once an order's been processed we can't change the shipping on it, and we don't refund for a late delivery that missed your trip. If it's time-sensitive, email us first and definitely choose the Priority Processing & Express Shipping option at checkout to be safe.
Anything else, just reach out — we're happy to help you work out the fastest way to get your sanity savers before you fly. ✈️
