Sleeper playing up? Let's sort it.
Most self-inflating hiccups take under two minutes to fix — usually it's the pump needing a wake-up or a valve that isn't fully closed. Answer a couple of questions and we'll walk you straight to it.
The pump won't turn on
- Charge it. Charge the pump in place, or twist it out of its housing to charge separately. Only ever use the provided charger cable — another cable can damage the motor, and that isn't covered under warranty. A red light means it's still charging; blue means it's fully charged.
- Kick the motor in. On first use — or after it's sat unused for a while — the motor needs waking up, and that takes a lot of clicking. Work through single clicks, then quick double-clicks, then slow double-clicks. Keep going — it'll kick in. Once it does, it'll fire on a single click for a long time, until it's left unused for months again.
Been through both steps twice and it's still not firing? Head back to the tool above and hit the pump path to the end — it'll take you to the form. You'll need a short video showing the blue light and you trying all the methods, including the quick double-click a few times.
It's losing air during the Stress Test
- Reseat the pump. If you took the pump out of its housing, twist it firmly back in, then cover it with the green cover it came with. That seals it so no air escapes there.
- Set the air safety release valve (the red one). Turn it all the way clockwise, then back it off by 1cm. Set like this it only lets out the tiny bit of excess air from cabin-pressure changes — nothing else.
- Close the rapid deflation valve. This one has 3 layers, and all 3 need to be firmly and securely in place — if any layer's loose, air leaks out. For a guaranteed seal you can push it all the way in so it sits flat like the sleeper. Not essential (it makes deflating a little harder later), but it stops any air release.
Done all three twice and it's still going soft? Head back to the tool above and follow the air-loss path to the end for the form. You'll need a short video showing the rapid deflation valve tightly closed and the red air safety release valve turned all the way clockwise.
How do I run the Stress Test?
The Stress Test is the easy overnight check that catches anything early — while you've still got time to fix it, not at 35,000 feet.
- When your order arrives, inflate the sleeper fully.
- Make sure the pump is seated with its green cover on, and both valves are closed properly (see the steps above).
- Leave it inflated overnight.
- Still firm in the morning? You're ready to fly.
Run the Stress Test within 72 hours of your order arriving — that's your warranty test period.
This demo was filmed with our original range — same product, same steps, so every fix applies to your Travel X sleeper.
