FAQs

Travel X FAQs: Everything You Need to Know Before You Go

What’s the big deal about Travel X? 

Glad you asked! Travel X is your go-to for making family travel a breeze without breaking the bank. We offer top-notch, safe, and affordable travel accessories designed with your adventures in mind. 

Can I return my Travel X product if it's not what I expected? 

While we want you to love your purchases, all sales are final here at Travel X. But, if there’s a hiccup and your item is faulty (our products are man-made after all), and it’s covered by our warranty. Just shoot us an email and we’ll sort it out.

How do I know if Travel X gear will fly with my airline? 

Most airlines are cool with our gear, but it’s always a smart move to check with them first. We’ve got a list of thumbs-up airlines, but policies can change. A quick call to your airline can save you a headache later! Click here for the list.

What makes Travel X products so special? 

Our gear isn’t just good-looking; it’s durable, practical, and designed with your family in mind. From air safety to feather-light portability, we’ve included all the good stuff. We will always be keeping an eye out to continue to bring you the very best family travel products without the hefty price tag.

Why is Travel X a better choice than the other well-know travel brands?

  • Unlike our competitors we opt for competitive pricing to benefit our customers rather than hefty profit margins. You've already forked out an arm and a leg for your holiday....use the savings towards some fancy cocktails or treat yourself to a massage or shopping spree.
  • Our inflatables are top-notch – they match or even outshine other brands, making punctures or leaks a rarity. Plus, we've got snazzy premium valves for lightning-fast inflation and deflation!
  • If you're looking at similar products in this price bracket, be prepared for a lack of comfort (probably because they're not a perfect fit) and a noticeable absence of safety features and definitely a total disregard for quality.
  • Confidence in our products is what our 2-year warranty represents. Most other brands offer weak warranties or none at all, whereas we stand behind our inflatables with our generous warranty.

How does Travel X keep prices so low? 

No magic tricks here – it's all about clever design and attentive listening to what families truly need. We prioritise quality and functionality without unnecessary fluff, ensuring you get the best value for your money. We don't pretend to be something we're not to justify higher prices; instead, we focus on delivering affordable solutions that families can count on.

Are Travel X products safe and reliable? 

Absolutely! Safety is our middle name. Our products go through rigorous testing to ensure they’re ready for your family's adventures. Plus, they’re designed to be as reliable as your favourite travel playlist.

How can I be sure I'm getting a genuine Travel X product? 

Stick with us or our authorised resellers listed on our website. Beware of imitations lurking on overseas owned sites. Products you see might look similar, but lack our quality, warranty, and stellar customer service. Plus, buying direct from us supports a small, family-owned Aussie biz!

Got any tips for travelling with kids? 

Do we ever! Pack snacks, embrace travel games, and remember that our gear is designed to make your journey smoother. Oh, and a sense of humour goes a long way. Check out our blog for more travel hacks, tips and travel fun. 

How can I reach out if I have more questions? 

We’re here for you! Drop us a line, send a carrier pigeon, or hit us up on social media. You can email us at info@travelxstore.com.au. Our team is ready to help you gear up and get going with a smile.

 

Hop on the Travel X Train (or Plane!)

Ready for stress-less adventures with the fam? With Travel X, you’re not just buying travel accessories; you’re upgrading to a smoother journey. See you out there in the wild, awesome travellers!