Warranty
You're covered ✈️
Every Travel X product comes with 12 months of cover on manufacturing faults.
Here's how it works, and what to do if something's not right. Most of the time it's quick and painless — promise.
Just arrived & all good?
Do the Stress Test, then register within 72 hours of delivery to lock in your 12 months.
Register my warranty →Something's not right?
Email us within your 72-hour window and we'll troubleshoot, or replace it if we can't fix it.
Email us →The quick version
months cover
On manufacturing faults, from the date your order is delivered.
to register
Do the Stress Test and register within 72 hours (3 days) of delivery.
quick form
Takes under a minute. That's all it takes to activate.
What's covered
- Manufacturing faults — valves, seams or materials that fail under normal use.
- An item that doesn't hold air when you do the Stress Test on arrival.
- Anything that's clearly not right out of the satchel — just tell us.
What's not covered
- General wear and tear from regular use over time.
- Accidental damage — punctures, a toddler going at it with a fork, that kind of thing.
- Products bought somewhere other than travelxstore.com.au.
- Change of mind, or an airline not allowing the product on board.
How the 72-hour window works
When your order arrives, do the Stress Test: inflate it and leave it overnight or for at least 6 hours. Still firm? Register within 72 hours of delivery (as shown on your tracking) and you're set for 12 months.
If it didn't hold air, let us know within that same 72 hour (3 days) window and let us know — we'll troubleshoot, or send a replacement if we can't sort it. The window is how we catch the rare faulty product before you're 35,000 feet up.
Not sure about something? Email us at info@travelxstore.com.au — we're happy to help. Full terms are in our Terms & Conditions.
