Terms of service

The fine print, kept as clear as we can make it.

1. General
These Terms and Conditions govern the use of www.travelxstore.com.au ("the website") and the purchase of any goods from it. The website is owned and operated by Travel X Pty Limited ACN 698 109 063.

2. Acknowledgment and Acceptance of Terms
By using the website, you acknowledge that you have read and understood these Terms and Conditions and agree to be bound by them.

3. Ordering Procedure
When you place an order with Travel X, you are making an offer to purchase the product at the price stated on the site. Your order is not confirmed until payment has been processed and we have sent you an order confirmation. Once your order has been placed, it cannot be cancelled, regardless of how soon the cancellation request is sent to us.

4. Pricing and Payments
Product prices are shown in your local currency based on your shipping destination, where Travel X has made that currency available at checkout. Any amount stated specifically in Australian Dollars (AUD) on this website — including, without limitation, shipping and processing fees, minimum spend thresholds, and customs or reshipping charges — is charged and payable in AUD regardless of the currency your product prices are displayed in, and should not be assumed to be in your local currency. Travel X reserves the right to change prices for products displayed at any time.

Prices for some products were updated on 22 September 2026. The price that applies to your order is the price shown at checkout when you place it. Prices in earlier emails, social media posts or other promotions reflect pricing at the time they were published and may no longer be current.

5. Shipping and Delivery
5.1 Travel X delivers products Australia-wide and internationally. Shipping costs will be additional to the purchase price and will be quoted at the checkout page. Every effort is made to ship your order according to the estimated delivery times provided.

5.2 Estimated ship times may vary or change due to changes in supply or circumstances beyond our control. Travel X offers Shipping Protection as an optional add-on at checkout, covering your order against loss or damage while in transit. Where Shipping Protection has been purchased and a parcel is lost or damaged in transit, we will provide a replacement once the claim is approved, in line with the claim conditions set out on our Shipping page. The customer is responsible for communicating with the courier if a parcel is lost or stolen. If you do not select Shipping Protection, Travel X is not responsible for your order's transit once it leaves our warehouse. All correspondence regarding shipping should be made directly with the carrier using the tracking information that we provide you with.

5.3 Customs & import taxes may apply when your order lands in its destination country — these are set by the relevant government, not Travel X. If you reject the parcel because of taxes and duties due and it is sent back to us, you will not receive a full refund. We have already paid to have your order packed, paid to ship it internationally, then paid for its return to our warehouse, and the warehouse charges us a return and restocking fee. If you wish to have your order reshipped, we will invoice you $150 AUD before resending it to you. If you do not wish to have it reshipped, you will receive a refund of the total order cost (excluding shipping/processing paid) minus $150 AUD — if the order was less than $150 AUD excluding shipping/processing, no refund will be issued. To avoid this, please ensure that you are fully informed and ready to pay the duties and taxes for your shipping address before ordering.

5.4 Orders are sent with Authority to Leave (ATL) by default, allowing the carrier to leave your parcel unattended if no one is available to receive it. If you select No ATL at checkout, the carrier will require a signature, and if no one is available your parcel will be taken to a collection point. If the collection window is missed and the parcel is returned to us, we will invoice you a reshipping fee to cover the cost of the parcel's return to our warehouse, the warehouse's return fee, and the cost of shipping it to you again, before resending your order — $50 AUD for Australia and New Zealand orders, or $150 AUD for all other destinations. We do not offer refunds if your product is not received in time for travel. If you do not wish to have your order reshipped, you will instead be offered store credit, less $35 AUD to cover our costs incurred.

6. Warranty, Refund, and Returns Policy
6.1 Change of mind: We do not offer change-of-mind returns or refunds. This includes where an airline does not allow the product to be used onboard, or where a product is not received in time for travel. Nothing in these Terms and Conditions excludes, restricts or modifies your rights under the Australian Consumer Law.

6.2 Travel X offers a 12-month warranty against manufacturing faults on our products from the date of delivery, subject to the following terms:
6.2.1 The warranty covers manufacturing faults only. It does not cover general wear and tear, accidental damage, or anything that has gone wrong from misuse or incorrect inflation.
6.2.2 The Travel X Stress Test and warranty registration: to activate the warranty, customers must inflate the product and leave it overnight or for at least 6 hours, and register the warranty through our online warranty registration form, within 72 hours of the order being delivered (as shown as "delivered" on the carrier's tracking). If the Stress Test and registration are not completed within 72 hours, the Travel X warranty does not apply. Your rights under the Australian Consumer Law still apply.
6.2.3 To make a warranty claim, email info@travelxstore.com.au with your order number, a photo or video of the issue, and the date your order arrived. Please do not post anything back to us until we have confirmed how to proceed.
6.2.4 If a manufacturing fault is confirmed, Travel X will troubleshoot it with you first and replace the product if the fault cannot be resolved.

6.3 Australian Consumer Law: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

6.4 Our warranty and support only cover genuine Travel X products bought directly from travelxstore.com.au by the original purchaser.

7. Limitation of Liability
Travel X is not liable for any loss or damage arising from the purchase of any products or any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction, or unauthorised access to, alteration of, or use of record.

8. Disclaimer
The content available on this website is intended solely for informational purposes and is offered in a spirit of honesty. Nevertheless, it is not exhaustive or devoid of mistakes. We advise that prior to making a purchase, you should verify with your airline to confirm the acceptability of the product for onboard use. Travel X accepts no liability if an airline disallows the use of a product. The compilation of airlines that have approved our products is based on our current understanding and is provided to assist you in making an informed decision.

9. Privacy
Travel X is committed to complying with the Privacy Act and the National Privacy Principles. We will only use your personal information as set out in our Privacy Policy.

10. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Queensland, Australia, and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

11. Changes to Terms
Travel X reserves the right to make changes to the website and these Terms and Conditions at any time.

12. Contact Information
For any queries regarding returns or warranty claims, please contact Travel X at info@travelxstore.com.au.