Unsuccessful troubleshooting

You've worked through the troubleshooting twice and it's still not right — let's get it sorted. Fill this out within your 72-hour warranty test period and we'll take it from here.

Your name

Order number

Date order received

What's the issue? The pump won't turn on It's losing air during the Stress Test

Have you completed the troubleshooting? Yes, the troubleshooting resolved my issue No — I tried the troubleshooting twice and it's still not working

Video link

Upload a short video to your phone's cloud, an unlisted YouTube clip, or WeTransfer, then paste the link here.

Pump issue: show the blue light, then you trying every method — including the quick double-click a few times.
Losing air: show the rapid deflation valve tightly closed and the red air safety release valve turned all the way clockwise.

Anything else? (optional)