Shipping policy

Two clocks, zero surprises

Here's exactly when your sanity savers land on your doorstep.

Quick heads-up before we get into it: there are two clocks ticking, not one.

Processing is how long we take to pack your order and hand it to the courier. Shipping is how long the courier takes to get it from us to your door. Your total wait is the two added together — so it pays to know the difference. The shipping time is what you'll see when you're selecting your shipping type at checkout; it does not include processing time.

Processing times

Standard
Packed and out the door in 1-3 business days. Easy!

Priority Express
$50 AUD - Domestic (AU) / $75 AUD International
Jumps the packing queue. Order before 10am AEST and it's packed, dispatched SAME business day and sent by Express Post.
(Order after 10am AEST without selecting Priority Processing & Express Shipping and your order will be packed within 1-3 business days).

Shipping costs (AUD)

Australia: Standard $12.50 / Express $16.50 / Priority Processing & Express Shipping $50
New Zealand: Standard $15 / Express $25 / Priority Processing & Express Shipping $50
All other destinations: Standard $25 / Express $45 / Priority Processing & Express Shipping $75

Shipping time — Australia

Once it's left us, here's roughly how long the courier takes. These are the courier's estimates, not promises — we can't guarantee delivery by an exact date. If you have any issues or questions about your package's location, check the tracking and contact the courier direct as once it leaves our warehouse, we have no control of it.

Standard: 4–7 business days
Express: 1–3 business days
Priority Processing & Express Shipping: 1–2 business days

Out in the sticks? WA, NT and Far North QLD will take a few extra business days on top — worth padding your timeline if you're somewhere remote.

Shipping time — International

International shipping is now available, here's what to expect (at checkout you will see all options and estimated shipping times and prices):

Standard: 8–15 business days
Express: 4–10 business days
Priority Processing & Express Shipping: 3–7 business days

Customs & import taxes: these may apply when your order lands in its destination country — that's set by your government, not us.

If you reject the parcel because of the taxes and duties due and it's sent back to us, you will not receive a full refund. We've already paid to have your order packed, paid to ship it internationally, then paid for its return to our warehouse, and then the warehouse charges us a return and restocking fee.

If you wish to have your order reshipped, we'll invoice you $150 AUD before resending it to you. If you do not wish to have it reshipped, you will receive a refund of the total order cost (excluding shipping/processing paid) minus $150 AUD (if the order was less than $150 AUD excluding shipping/processing, no refund will be issued).

To avoid this, please ensure that you are fully informed and ready to pay the duties and taxes for your shipping address when your order arrives to your destination country.

Shipping Protection (optional)

Add Shipping Protection to your cart at checkout and we've got your back if something goes wrong on the way to you.

$4.50 AUD — Australia & New Zealand orders
$25 AUD — all other destinations

It covers:
- Lost in transit — the carrier accepts your parcel, but it never arrives, or tracking stalls and the carrier confirms it lost (after 14 days). We need to see the email confirmation from the carrier that the package has been declared as "lost".
- Damaged in transit — it turns up broken, crushed or damaged from handling. We need clear photos of the damaged product itself — a photo of a dented or torn box on its own isn't enough.

If either happens and you added Shipping Protection, we'll send a free replacement once your claim's approved. Easy.

What it doesn't cover: packages that go missing after the courier has marked them delivered, including theft from your doorstep. If that's a worry, select No ATL at checkout so the courier needs a signature instead of leaving it unattended — see Authority to Leave info below.

Need it yesterday? Read this bit

This trips people up: if you've got a flight coming up and you need it ASAP, the fastest option is Priority Processing & Express Shipping. Your order goes straight to the front of the queue and is sent by the fastest courier for your address.

We're on Gold Coast time

We pack and ship from the Gold Coast, so we run on Queensland time (AEST) and the Gold Coast's public holidays. Weekends and public holidays aren't business days — so if your order lands on or around one, add it to your timeline. Because we're on the Coast, we close for Gold Coast Show Day, not Brisbane's Ekka.

The practical stuff

Authority to Leave (ATL): all orders automatically go out as "Authority to Leave" by default, so the courier can pop it somewhere safe if you're not home. Don't want that? Just select No ATL at checkout — the courier will need a signature instead.

If no one's available to sign and it goes to a pickup location, keep an eye on your tracking: missing the collection window means it's returned to us. We're then charged to have it shipped back to us, charged a return fee by our warehouse, and need to pay the shipping fee again to resend it — so a reshipping fee applies before we send it out again via Standard Shipping: $50 AUD for Australia & New Zealand orders, or $150 AUD for all other destinations. We don't offer refunds if your product isn't received in time for travel. If you'd rather not have it reshipped, we'll offer you store credit, (not a refund) for the value of your order excluding shipping fees and minus $35 AUD to cover our costs.

Tracking: you'll get a tracking number by email once your order leaves our warehouse.

Changing your order: once an order's been processed we can't change the shipping on it, and we don't refund for a late delivery that missed your trip. If it's time-sensitive, email us first and definitely choose the Priority Processing & Express Shipping option at checkout to be safe.

Anything else, just reach out — we're happy to help you work out the fastest way to get your sanity savers before you fly.