Terms & Conditions

1. General

These Terms and Conditions govern the use of www.travelxstore.com.au ("the website") and the purchase of any goods from it. The website is owned and operated by Travel X.

2. Acknowledgment and Acceptance of Terms

By using the website, you acknowledge that you have read and understood these Terms and Conditions and agree to be bound by them.

3. Ordering Procedure

When you place an order with Travel X, you are making an offer to purchase the product at the price stated on the site. Your order is not confirmed until payment has been processed and we have sent you an order confirmation.

4. Pricing and Payments

All prices listed on the website are in Australian Dollars (AUD) and are inclusive of GST. Travel X reserves the right to change prices for products displayed at any time.

5. Shipping and Delivery

5.1 Travel X delivers products Australia-wide and internationally. Shipping costs will be additional to the purchase price and will be quoted at the checkout page. Every effort is made to ship your order according to the estimated delivery times provided.

5.2 Estimated ship times may vary or change due to changes in supply or circumstances beyond our control. Travel X offers shipping protection as an option to insure your order during transit. Travel X is not responsible for your order's transit once it leaves our warehouse. All correspondence regarding shipping should be made directly with Australia Post using the tracking information we provide you.

6. Warranty, Refund, and Returns Policy

6.1 All sales are final. We do not offer returns or refunds on purchases for changes of mind, if refused use by an airline, if not received in time for travel, or for any other reason, except in cases where the product is faulty and covered under a valid warranty.

6.2 Travel X offers a 2-year warranty on our inflatable products from the date of purchase, subject to the following terms:

  • 6.2.1 The warranty covers defects in material and workmanship under normal use. It does not cover damages caused by misuse, neglect, or accidents.
  • 6.2.2 48-hour mandatory warranty check: To validate the inflatables warranty, customers must check the product by inflating and leaving it overnight within 48 hours of receipt and report any defects or damages to Travel X immediately. Failure to perform this check and report faults within 48 hours will invalidate the warranty claim.
  • 6.2.3 All non-inflatable Travel X products have a 6-month warranty.
  • 6.2.4 To make a warranty claim, contact Travel X with proof of purchase, a description of the issue, and supporting photographs and videos if necessary.
  • 6.2.5 If a defect is confirmed, Travel X will, at its discretion, repair, replace, or refund the product.

7. Limitation of Liability

Travel X is not liable for any loss or damage arising from the purchase of any products or any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction, or unauthorised access to, alteration of, or use of record.

8. Disclaimer

The content available on this website is intended solely for informational purposes and is offered in a spirit of honesty. Nevertheless, it is not exhaustive or devoid of mistakes. We advise that prior to making a purchase, you should verify with your airline to confirm the acceptability of the product for onboard use. Travel X accepts no liability if an airline disallows the use of a product. The compilation of airlines that have approved our products is based on our current understanding and is provided to assist you in making an informed decision.

9. Privacy

Travel X is committed to complying with the Privacy Act and the National Privacy principles. We will only use your personal information as set out in our Privacy Policy.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Queensland, Australia, and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

11. Changes to Terms

Travel X reserves the right to make changes to the website and these Terms and Conditions at any time.

12. Contact Information

For any queries regarding returns or warranty claims, please contact Travel X at info@travelxstore.com.au.