1.General

These Terms and Conditions govern the use of www.travelxstore.com.au ("the website") and the purchase of any goods from it. The website is owned and operated by Travel X Pty Limited ACN 698 109 063.

2.Acknowledgment and Acceptance of Terms

By using the website, you acknowledge that you have read and understood these Terms and Conditions and agree to be bound by them.

3.Ordering Procedure

When you place an order with Travel X, you are making an offer to purchase the product at the price stated on the site. Your order is not confirmed until payment has been processed and we have sent you an order confirmation. Once your order has been placed, it cannot be cancelled, regardless of how soon the cancellation request is sent to us. 

4.Pricing and Payments

Product prices are shown in your local currency based on your shipping destination, where Travel X has made that currency available at checkout. Any amount stated specifically in Australian Dollars (AUD) on this website — including, without limitation, shipping and processing fees, minimum spend thresholds, and customs or reshipping charges — is charged and payable in AUD regardless of the currency your product prices are displayed in, and should not be assumed to be in your local currency. Travel X reserves the right to change prices for products displayed at any time.

5.Shipping and Delivery

5.1 Travel X delivers products Australia-wide and internationally. Shipping costs will be additional to the purchase price and will be quoted at the checkout page. Every effort is made to ship your order according to the estimated delivery times provided.

5.2 Estimated ship times may vary or change due to changes in supply or circumstances beyond our control. Travel X offers Shipping Protection as an optional add-on at checkout, covering your order against loss or damage while in transit. Where Shipping Protection has been purchased and a parcel is lost or damaged in transit, we will provide a replacement once the claim is approved, in line with the claim conditions set out on our Shipping page. The customer is responsible for communicating with the courier if a parcel is lost or stolen. If you do not select Shipping Protection, Travel X is not responsible for your order's transit once it leaves our warehouse. All correspondence regarding shipping should be made directly with the carrier using the tracking information that we provide you with.

5.3 Customs & import taxes may apply when your order lands in its destination country — these are set by the relevant government, not Travel X. If you reject the parcel because of taxes and duties due and it is sent back to us, you will not receive a full refund. We have already paid to have your order packed, paid to ship it internationally, then paid for its return to our warehouse, and the warehouse charges us a return and restocking fee. If you wish to have your order reshipped, we will invoice you $150 AUD before resending it to you. If you do not wish to have it reshipped, you will receive a refund of the total order cost (excluding shipping/processing paid) minus $150 AUD — if the order was less than $150 AUD excluding shipping/processing, no refund will be issued. To avoid this, please ensure that you are fully informed and ready to pay the duties and taxes for your shipping address before ordering.

5.4 Orders are sent with Authority to Leave (ATL) by default, allowing the carrier to leave your parcel unattended if no one is available to receive it. If you select No ATL at checkout, the carrier will require a signature, and if no one is available your parcel will be taken to a collection point. If the collection window is missed and the parcel is returned to us, we will invoice you a reshipping fee to cover the cost of the parcel's return to our warehouse, the warehouse's return fee, and the cost of shipping it to you again, before resending your order — $50 AUD for Australia and New Zealand orders, or $150 AUD for all other destinations. We do not offer refunds if your product is not received in time for travel. If you do not wish to have your order reshipped, you will instead be offered store credit, less $35 AUD to cover our costs incurred.

6.Warranty, Refund, and Returns Policy

6.1 All sales are final. We do not offer returns or refunds on purchases for changes of mind (regardless of how soon an order is cancelled), if refused use by an airline, if not received in time for travel, or for any other reason, except in cases where the product is faulty and covered under a valid warranty and in conjunction with ACCC legislation. Our terms and conditions have been written in consultation with the ACCC. 

6.2 Travel X offers a 12 month warranty on our inflatable products from the date of delivery, subject to the following terms:

• 6.2.1The warranty covers defects in material and workmanship under normal use. It does not cover damages caused by misuse, neglect, or accidents.
• 6.2.2The 72 hour (3 day) mandatory warranty check: To validate the inflatable's warranty, customers must check the product by inflating it and leaving it overnight or for at least 6 hours, within 72 hours of the order being delivered (as indicated on the carrier's tracking), and report any defects or damages to Travel X immediately. Failure to perform this check and report faults within 72 hours will invalidate the warranty claim.
• 6.2.3To make a warranty claim, contact Travel X with proof of purchase, a description of the issue, and supporting photographs and videos if necessary.
• 6.2.4If a defect is confirmed, Travel X will, at its discretion, repair, replace, or refund the product.

7.Limitation of Liability

Travel X is not liable for any loss or damage arising from the purchase of any products or any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction, or unauthorised access to, alteration of, or use of record.

8.Disclaimer

The content available on this website is intended solely for informational purposes and is offered in a spirit of honesty. Nevertheless, it is not exhaustive or devoid of mistakes. We advise that prior to making a purchase, you should verify with your airline to confirm the acceptability of the product for onboard use. Travel X accepts no liability if an airline disallows the use of a product. The compilation of airlines that have approved our products is based on our current understanding and is provided to assist you in making an informed decision.

9.Privacy

Travel X is committed to complying with the Privacy Act and the National Privacy Principles. We will only use your personal information as set out in our Privacy Policy.

10.Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Queensland, Australia, and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

11.Changes to Terms

Travel X reserves the right to make changes to the website and these Terms and Conditions at any time.

12.Contact Information

For any queries regarding returns or warranty claims, please contact Travel X at info@travelxstore.com.au.